Account FAQs


Where can I find my log in details?

Your username is most likely your PETAA ID (soon, all usernames will be PETAA IDs, though some older accounts have custom usernames).

Your PETAA ID is the six-digit number you were assigned when you created an account online or became a member. You’ll find it on that initial confirmation email, but if you’ve lost it, don’t worry! Give us a call on 1300 307 382 and we can find it for you.

Your password is secure and yours alone. If you have forgotten it, you can re-set your password by clicking here. A password re-sent link will be sent to the email address attached to your account.

How do I renew my membership?

Renewal and reminder notices are sent by mail and email in the month prior to your membership expiring.

  • The fastest way to renew is to do it online — just click on the link in the email you receive, or click here to renew, making sure you are logged in first
  • Sending your payment by EFT, and emailing your remittance to us.
  • Phoning on 1300 307 382; we can process your credit card payment over the phone

My membership has expired, but the renew membership button isn’t active on my account page — what do I do?

Members who have been lapsed for more than 90 days will need to give us a call on 1300 307 382 to unlock their online accounts before they can renew their membership. We can help you renew over the phone — and help you catch up on what’s new at PETAA.

I’m having a problem completing a transaction on the website and my payment won’t go through

We’re sorry! There’s a rare but identified glitch on our renewal page that comes up once in a blue moon or so. Just give us a call on 1300 307 382 and we’ll help you get sorted.

How do I update contact details?

If you are a member, please ensure you are logged in and click here to update your details online. You can also change your password here.

Why do I need an online account as a PETAA member?

When you are logged on as a member you will have access to member pricing (35% discount on publications and professional learning),and will also be able to browse through and access an extensive range of premium, member-only digital resources.